Return/Refund Policy

Return
If we have sent the wrong order or product, or you have received any product of quality/defectiveness. Please submit support and attach some clear photos of items that may have quality problems. We will provide you with a refund or exchange service.

1: If you’re not totally satisfied with your products purchase, you can return it within 30 business days after the receipt of the product(The shipping cost is paid by the buyer)
2: Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
3: If the reason for the return is a product problem, the Hyhike shall bear the return postage. If the return is due to the customer’s own reasons, such as not wanting it, the return postage shall be borne by the buyer.


Delivery on the way
Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local USPS to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.


Unsuccessful delivery

1:If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused.
2:If the package does not arrive for more than 60 days, it will be deemed as a failed delivery and we will refund it in full.

refunds and returns

You must first contact our customer service following the below steps before sending any item back.

  • Step1. Please offer the order number of the products from Hyhike official website.
  • Step2. Describe the problems, or upload some images about the problem, send the issues you claim to support@hyhike.com.
  • Step3. Our support team will reply to the issue and offer solutions within 24 hours.
  • Step4. If you are not completely satisfied with our products and need to return the products, please note the followings:Buyer must provide sufficient proof of purchase The defective item’s serial number and/or visible proof depicting the defect are required  It may be necessary to return an item for quality inspection
  • Step5. Offer your tracking number to support@hyhike.com
  • Step6. Returns will take approximately 3 business days for the process once the goods have arrived. Refunds will be approved within 2 business days. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Any product returned found not to be defective can be refunded. Goods found to be tampered with by the customer will not be replaced but returned at the customer's

Cancel order

You can cancel the order, but it must be before the package is sent. If the package is in transit, I’m sorry we have no way to cancel the order.

Refund

If your payment finished and the parcel is not shipped out, pls contact us to cancel or change your package freely.Orders can't be canceled once the parcel is shipped out


If choosing the PayPal echeck to pay, it needs 5-7 business days for PayPal to complete the settlement. During this time, if the customer wants to get a refund, pls contact us and we will assist you to complete the refund together. 


All refunds will be credited for the original amount paid, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email.

Please note that it may take an additional 7-14 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:

Payment Method Refund Time Once Approved
PayPal Express Checkout Within 14 business day
Qiwi, Webmoney, Yandex,iDEAL, Giropay, CashU, Sofort. Within 14 business days
Boleto Within 14 business days
Western Union Wired Payment Within 14 business days
Credit Card Refund within one business day, but bank processing may take 7-14 natural days to show in your account

 

Support Email: support@hyhike.com

We’re here to assist you monday – friday, 9:00am – 5:30pm ET.

You will get a reply within 24 hours of working day